Great Service From Amazon.com
A recent experience with Amazon’s service people has left me smiling. Generally I have rather low expectations for service from online sellers but this was one occasion when the service was genuinely excellent.
I had ordered some books and had them sent to my address in Indonesia using the cheapest method, which has worked okay many times before (though slowly) and the first shipment (out of two) arrived in about the normal time frame of about five to six weeks while the second shipment, which had been shipped the same day but probably from a different location, was nowhere to be found three weeks later than the first shipments arrival.
I notified Amazon about this and they apologized profusely and immediately reshipped all of the books again and also upgraded the shipping method for free. As luck would have it the original shipment arrived a few days later, thus setting a new low standard for Indonesia’s customs and excise people.
When I informed Amazon about the arrival of the original shipment they thanked me for being honest and asked me to ship the newer shipments back to them by the cheapest air method and let them know the cost so that they could reimburse me.
Amazon obviously has no control over delivery of their shipments once they go out the door. Their gracious apology and their wonderful service in reshipping the books was a very nice customer experience. The way that they handled things when the original shipment turned up several weeks later than even the usual long period is nothing short of amazing.
I highly recommend shopping at Amazon for this reason. The helpful attitude does not stop after the product is sold and they have your money, unlike many others.
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